What Should I DO?

Rest is not an option

As healthcare leaders we focus on consistency: consistently rounding on patients, consistently making sure the bed is in the low position and the siderails are up, consistently checking the 5 R’s when giving medications, consistently introducing ourselves to patients and explaining what we are about to do before we do it, consistently punching in on time so your peers can go home with their families. I am sure you can think of a myriad of other “consistent” behaviors you expect of both yourself and your employees.

You may be thinking, “which part of the ‘financial stuff’ on my unit is important? I’m not sure you will like the answer, but here it is. All of it. Charge capture, staff scheduling, overtime, etc.

The word “accountability” is tossed around without much thought given regarding the steps involved in the mastering this skill.

Bad news has many shapes and comes in the form of a variety of conversations.

Faith and trials go hand-in-hand almost like cause and effect.

As a young manager, I often told employees to “call me anytime. I want to make sure you understand that I am available to you.”