Case Studies
Unlock Your Leadership Potential
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Case Study: Providence Portland Medical Center
Improving Patient Satisfaction by Improving Morale and Increasing Physician Leadership
CLIENT OVERVIEW
Industry: Healthcare
Challenges:
- The patient satisfaction results of the emergency department were some of the lowest in the region.
- Emergency Department physicians did not see the value of improving the results and were not on board to implement evidence-based activities
Proven Solutions:
- Executive Coaching during weekly and then biweekly meetings
- Alignment on leadership strategies and goals
- Accountability by leadership
Results:
- 12% increase in patient satisfaction
- Increase exceeding organizational goal
- 16% increase in employee compassion towards patients
- 13% increase in staff working together as a team
What Clients Are Saying
Before I reached out to the coach I wasn’t sure how I had dealt with a manager above me with a work email that was misinterpreted. After speaking with the coach and forwarding email chain I received unbiased feedback and tools on how to address the situation in the future and how to identify ways in preventing emails from causing conflict or confusion for the receiving party.
It is extremely helpful to receive honest and unbiased feedback as this helps to work on areas that I may be blind to. Coaching exceeds all of my expectations because it’s real people who take time to understand what you need help on and what you need to do in order to achieve an outcome or goal and they help you lay out a roadmap made specially for you on how to get there.
If you are considering this business whether it’s for advice, growth, personal or work this is for you. They are sensitive to your time and focused on what you need. I have had the best experience and want others to achieve the same success I have. Best part it’s during times that are workable for you and it only takes a few min.
M. McCurdy
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