Consistency

There is something to be said about consistency. 

Many of you may not be aware that I have had three brain surgeries during a three-month period. 

The first was to remove a non-cancerous tumor discovered after I had a seizure on a plane.  The second was to clean out and remove the infected portion of my scalp: a result of a post-op infection from the first surgery.  The third was to place a metal plate in my scalp to close the gap from the second surgery. 

What was amazing to me during my first two hospital stays was the word “consistency.”  The nurses “consistently…”

·      Made sure my side rails were up

·      Scanned my armband

·      Asked my name and date of birth before giving medications

·      Asked me about the level of my pain before and after giving pain meds.

As a nurse, they made me proud.  But as a patient, I felt so incredibly safe.  Safe that I could fall asleep, that my husband could go home, and my care would be consistent during all hours of the day or night. 

The day shift nurse followed the same steps as the night shift nurse.  As much as I tried to sweet talk and cajole the night shift nurse that I would call before getting up to go to the bathroom, he would NOT allow me to keep the side rails down. 

They were consistent in practicing safe patient care.  They had a leadership team who not only set expectations but held everyone equally accountable to them. 

Book a discovery call with me to learn how I can help you ensure your employees are giving this same type of consistent service.